Terms and Conditions

The owner of the online store Eliko.ee (hereinafter referred to as the online store) is OÜ Eliko Tehnoloogia Arenduskeskus (registry code: 11054022 ), located at Mäealuse 2/1, Tallinn, 12618 Estonia.

  1. Validity of contract of sale, product and price information
    • The conditions of sale apply to purchases of goods from the online store and via contact with our sales team.
    • The prices of the products sold in the online store are indicated next to the products. A fee for shipping is included in the price.
    • The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
    • Product information is provided immediately adjacent to the product in the online store.

 

  1. Placing an order
    • Add the desired products to your shopping cart to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via a VISA or Mastercard credit card payment or bank transfer.
    • The contract enters into force when the amount payable is transferred to the bank account of the online store.
    • If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
    • We accept Mastercard and Visa. The online payment system is handled by a trusted third party and Eliko and its systems do not process any credit card information.
    • Eliko operates in the European Union (EU), where all goods are subject to Value Added Tax (VAT). The VAT in Estonia is 20% and is added to the price of all good sold by Eliko. However, companies within the EU with a valid VAT number are not charged VAT (except Estonian companies that will deduct it separately).
    • Companies outside the EU are not charged any VAT. However, the goods may be subject to local taxes and tariffs at the point of import. Please check with your local authority if and how much tax and duties you will be charged.
  2. Shipment
    • Our global shipping partner is TNTExpress.
    • Goods are shipped to the following countries: Albania, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Myanmar, Cambodia, Cameroon, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark (excluding Greenland), Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Fiji, Finland, France, Georgia, Germany, Ghana, Great Britain, Greece, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Republic of Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyz Republic (Kyrgyzstan), Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malaysia, Maldives, Malta, Mauritius, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pacific Islands, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovak Republic (Slovakia), Slovenia, Solomon Islands, South Africa, Korea, Republic of (South Korea), Spain, Sri Lanka, Swaziland, Sweden, Switzerland, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United States of America (USA), Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands (UK), Virgin Islands (US).
    • The shipping fee is included in the product price.
    • All shipments within the European Union generally arrive at the destination specified by the purchaser within 4-7 business days of the date of entry into force of the contract of sale. All shipments outside of the European Union are guaranteed to arrive within 20 business days.
    • We have the right to ship goods in up to 45 calendar days in exceptional cases.

 

  1. Right of withdrawal
    • After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
    • The right of withdrawal does not apply if the purchaser is a legal person.
    • To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
    • If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
    • To return the goods, you must submit a declaration of withdrawal (the form for which can be found in the Annex 1 of these terms and conditions) to the e-mail liisa.parv@eliko.ee address within 14 days of receiving the goods.
    • The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
    • The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
    • Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
    • The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
    • If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
    • The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

 

  1. Defective goods
    • The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
    • The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@eliko.ee.
    • The online store is not liable for any defects arising after delivering the goods to the purchaser.
    • If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
    • The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

 

  1. Direct marketing and processing of personal data
    • Eliko processes personal data in accordance with relevant contracts and legal acts (Personal Data Protection Act, European General Data Protection Regulation, The Estonian Accounting Act, etc.) and good business practices.
    • The purchaser must use Eliko services and e-environments in a secure manner and with necessary diligence. The purchaser must ensure that their applications and devices (e.g. computer, smart phone, e-mail application, Wi-Fi connection etc.) are properly secured against data breaches.
    • The purchaser must be aware and keep in mind that Eliko cannot guarantee the security of data and is not responsible if data is not protected as a result of the purchaser violating the obligations described in the clause 6.2.
    • On the grounds of legal acts, Eliko may authorise other persons to process its purchaser’s personal data, for example the Estonian Tax and Customs Board and financial auditors.
    • Eliko only uses the personal data entered by the purchaser (including legal name, phone number, address, e-mail and bank details) for processing the order and sending goods to the customer. Eliko forwards personal data to the transport service provider in order to deliver the goods.
    • Eliko sends news and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
    • The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

 

  1. Settlement of disputes
    • All complaints made by a purchaser about the online store must be e-mailed to info@eliko.ee.
    • If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
    • A purchaser may also turn to the dispute resolution bodies of the European Union.